Remove Mapped Workstations

OverviewClosed

By default, inContact WFO matches Windows usernames from user profiles and logged-in inContact Screen Recording clients to associate workstations with agents.

This topic explains how to remove entries from the list of statically mapped workstations in environments where this alternate method is used.

For more information, see inContact Screen Recording Overview.

  1. Click WFO Tools & Settings Core Functions System Settings Workstations Settings.
  2. Click Delete All to remove all entries, or click the Delete icon (represented by a red X) on a single entry you want to remove.
  3. Click OK.

See Also