Delete Recording Schedules

OverviewClosed

Schedules are collections of business rules that govern recordings in inContact WFO.

This topic explains how to delete an active recording schedule. It does not cover deleting timed schedules (see Delete Timed Recording Schedules).

For more information, see Recording Schedules Overview.

  1. In the inContact WFO Web Portal, click AdministrationSchedulingFind Schedule.
  2. Click WFOTools & SettingsCore FunctionsSchedulingFind Schedule.
  3. Move users from Schedule Owners to Schedule Owners Listed to narrow your search to schedules created by specific users; move users from Schedule Owners Listed to Schedule Owners to exclude them from your search. To retrieve all schedules, skip this step.
  4. Click Search.
  5. Click Delete (indicated by the X in a black circle) for the schedule you want to delete.
  6. Click OK.

See Also