Create Timed Recording Schedules

OverviewClosed

Schedules are collections of business rules that govern recordings in inContact WFO.

This topic explains how to create a timed schedule for recording agent desktops when there are no associated call events. This is a separately-licensed feature.

For information about creating a recording schedule for a specific time period, see Create Recording Schedules for a Period of Time.

For more information about schedules, see Recording Schedules Overview.

  1. Click WFO Tools & Settings Core Functions Scheduling Timed Schedules.
  2. Click New Schedule.
  3. Configure the schedule parameters.
  4. Click Save.

See Also

  • Timed Schedules List — for additional information on fields shown on the Timed Schedule List page
  • Timed Schedules Page — for additional information regarding the schedule parameters used on this page