Create Recording Schedules Based on Number of Calls

  1. Click WFO Tools & Settings Core Functions Scheduling Create Schedule.
  2. Click Record the Next N Calls for an Agent.
  3. Type a Name for the schedule.
  4. Optional: Type a Description for the schedule.
  5. For Agent Number, type the Agent ID for the agent to be recorded.
  6. Type the Number of Calls to be recorded.
  7. Optional: Select Never Expire if the schedule should remain in effect until the specified number of calls is reached, regardless of how long it takes.
  8. Optional: Use the date and time selectors to specify a Start Date and an End Date for the period during which inContact WFO will attempt to record the specified number of calls.

    If you do not specify a date range, you must select the Never Expire checkbox or inContact WFO will not record any calls under this schedule. If you do specify a date range, the schedule will be considered complete when the End Date is reached, even if the specified number of calls has not been recorded.

  9. Click Save.

See Also

  • New/Edit Schedule Page — for information on the criteria and parameters that can be configured on this page