Create Custom Recording Schedules

OverviewClosed

Schedules are collections of business rules that govern recordings in inContact WFO.

This topic explains how to create a recording schedule using custom criteria and parameters.

For more information, see Recording Schedules Overview.

  1. Click WFOTools & SettingsCore FunctionsSchedulingCreate Schedule.
  2. Click Create a Custom Schedule (Advanced).
  3. Configure the schedule criteria and parameters.
  4. Click Save Schedule.

See Also

  • New/Edit Schedule Page — for information on the criteria and parameters that can be configured on this page