View Completed Evaluations for a Recording

Required Permission — WFO>Call Recording>Call Records>Agent (or Supervisor) View and Reports>Workforce Optimization>Quality Management>QA Reports>Agent (or Supervisor) View

OverviewClosed

The Recorded Interactions page provides access to recordings made by inContact WFO.

This topic explains how to view completed evaluations associated with an interaction.

For more information, see Working with Recordings Overview.

Images in this topic are taken from Recorded Interactions with Web Player. If you are using Recorded Interactions with HTML5 Interaction Player, things may look a little different but the steps remain the same.

  1. Click WFO Call RecordingRecorded Interactions.
  2. Locate the recording, right-click, and select View Completed Evaluations from the pop-up menu.
  3. Double-click the evaluation you want to view.

See Also