Flag Recordings

OverviewClosed

The Recorded Interactions page provides access to recordings made by inContact WFO. You can flag recordings to make them easier to find later.

This topic explains how to flag a recording.

For more information, see Working with Recordings Overview.

Images in this topic are taken from Recorded Interactions with Web Player. If you are using Recorded Interactions with HTML5 Interaction Player, things may look a little different but the steps remain the same.

  1. Click WFO Call RecordingRecorded Interactions.
  2. Locate the recording, right-click, and select Flag from the pop-up menu.

    Performing this step on a flagged call removes the flag.

See Also