Export the Recorded Interactions List

Required Permission: Allow Downloading of Export

OverviewClosed

The Recorded Interactions list allows you to search for and work with recorded interactions in inContact WFO. You can export the Recorded Interactions list to generate a comma-separated values (CSV) file for use in external reports or for other purposes.

This topic explains how to export the Recorded Interactions list.

For more information, see Working with Recordings Overview.

Images in this topic are taken from Recorded Interactions with Web Player. If you are using Recorded Interactions with HTML5 Interaction Player, things may look a little different but the steps remain the same.

  1. Click WFO Call RecordingRecorded Interactions.
  2. Right-click any call record and select Export Call List from the pop-up menu.
  3. Select the checkbox(es) for the columns to be exported (click Select All for all columns or Clear All to clear selections and start over).
  4. Click OK and then proceed as directed by your browser.

See Also