Delete Recording File Masks

Required Permission — Allow Downloading of Export

OverviewClosed

For security reasons, file names in inContact WFO are non-intuitive by design. When you export recordings from the Recorded Interactions page, you can create custom file masks to make the file names more meaningful.

This topic explains how to delete a file mask when it is no longer needed.

For more information, see Working with Recordings Overview.

Images in this topic are taken from Recorded Interactions with Web Player. If you are using Recorded Interactions with HTML5 Interaction Player, things may look a little different but the steps remain the same.

  1. Click WFO Call RecordingRecorded Interactions.
  2. Right-click any call record and select Export Selected from the pop-up menu.
  3. Click Next.
  4. Click the file mask and then click Delete.
  5. Click OK.

See Also