Delete Recordings

Required Permission — WFO>Call Recording>Recording Record And Files>Delete

OverviewClosed

The Recorded Interactions page provides access to recordings made by inContact WFO.

This topic explains how to delete a recorded interaction and associated metadata.

For more information, see Working with Recordings Overview.

This task results in permanent deletion of recorded interactions and their metadata.

Images in this topic are taken from Recorded Interactions with Web Player. If you are using Recorded Interactions with HTML5 Interaction Player, things may look a little different but the steps remain the same.

  1. Click WFO Call RecordingRecorded Interactions.
  2. Locate the recording, right-click, and select Delete Call from the pop-up menu.
  3. Click OK.

See Also