Filter Recorded Interactions with Web Player

OverviewClosed

The Recorded Interactions page provides access to recordings made by inContact WFO.

This topic explains how to filter the Recorded Interactions page to display only selected recordings.

For more information, see Finding Recordings Overview.

Images in this topic are taken from Recorded Interactions with Web Player. If you are using Recorded Interactions with HTML5 Interaction Player, things may look a little different but the steps remain the same.

  1. Click WFO Call RecordingRecorded Interactions.
  2. Click Filter.
  3. Set the criteria to filter the interactions you want to display.
  4. Click Apply.

See Also

  • Filters — for more information on filtering criteria