Create Default Filters

OverviewClosed

The Recorded Interactions page provides access to recordings made by inContact WFO. You can filter the list of recordings to display only selected interactions.

This topic explains how to set a saved filter as your default filter so that the Recorded Interactions page opens with that filter in place. The default filter is an individual setting; other users can set different default filters.

For more information, see Finding Recordings Overview.

Images in this topic are taken from Recorded Interactions with Web Player. If you are using Recorded Interactions with HTML5 Interaction Player, things may look a little different but the steps remain the same.

  1. Click WFO Call Recording Recorded InteractionsMy Filters.
  2. Click Private Filters or Public Filters to open the appropriate group of filters.
  3. Click Default next to the filter you want to be your default.

See Also