Create Categories

OverviewClosed

The Recorded Interactions page allows you to search for and work with recorded interactions in your inContact WFO system. You can create categories to organize recordings in ways that make sense to you and then filter by those categories.

This topic explains how to create a category.

For more information, see Finding Recordings Overview.

Images in this topic are taken from Recorded Interactions with Web Player. If you are using Recorded Interactions with HTML5 Interaction Player, things may look a little different but the steps remain the same.

  1. Click WFO Call Recording Recorded Interactions Categories.
  2. Click New Category.

    If you are using the Recorded Interactions with HTML5 Interaction Player, click one of the top-level categories (Private, Public, or Shared) to make the New button appear. Shared categories are only supported in the Recorded Interactions with HTML5 Interaction Player.

  3. Select a Parent Category from the drop-down list.
  4. Type a name for the category in the Title field.
  5. Click OK.

See Also

  • Quick Filters — for more information on the Categories quick filter
  • Filters — for more information on using categories in custom filters