Manage Live Monitor List Settings

OverviewClosed

Live Monitoring is an inContact WFO feature that enables authorized users to listen to an agent's calls, view an agent's desktop, or both, in near-real time.

Settings options allow users to customize the way information is displayed on the Live Monitor screen.

For more information, see Live Monitoring Overview.

The following image displays the Live Monitor page used with HTML5 Interaction Player. If you are using the Silverlight Web Player, the screens may look a little different but the steps remain the same.

  1. Click WFO Call Recording Live Monitor.
  2. Click the Settings button in the upper right corner.
  3. Select the checkbox(es) for the columns to display in the Live Monitor list. Click Select All to see all columns or None to clear all selections.
  4. Optional: Click and drag columns from top to bottom to reorder their display.
  5. Click Save to commit changes or Cancel to exit without making changes.

See Also

  • Monitor a Call — for information on monitoring real-time agent audio and video
  • Search for Agents — for information on filtering which agents are displayed on the Live Monitor page
  • Live Monitor List — for information on the elements on the Live Monitor list page