View QA Evaluation Forms

Required Permissions — Allow QA Form Administration

OverviewClosed

Quality Assurance (QA) evaluation forms are used to review the work of agents, including how they handle calls.

This topic explains how to search for and view existing QA evaluation forms.

For more information, see QA Evaluation Forms Overview.

  1. Click WFO Quality ManagementQuality Assurance Manage Forms.
  2. Optional: Make selections for Form State, Form Type, Group, or any combination of these.
  3. Click Filter.
  4. Locate the form and click Edit to open it.

See Also

  • QA Forms Listing — for information on the interface elements and form information fields shown in the QA Forms Listing