Edit QA Evaluations

Required Permission — WFO>Quality Management>Completed QA Forms>Edit

OverviewClosed

This topic explains how to edit an evaluation that has previously been submitted.

For more information, see QA Evaluations Overview

When you edit a previously-submitted evaluation, the original is overwritten and is not retained by inContact WFO. Editing completed evaluations also affects reporting.

  1. Click WFO Quality Management Quality Assurance Search QA Evaluations.
  2. Set any appropriate search criteria and click Search.
  3. Double-click the evaluation to open it.
  4. Click Edit this QA.
  5. Make any changes or updates.
  6. Click Submit Q.A. Review.

See Also

  • Search QA Evaluation Page — for information on the search criteria and evaluation information fields shown in the QA Evaluations Listing
  • Perform QA Page — for details on fields used in evaluating agent performance