Complete In-Progress Evaluations

Required Permissions — WFO>Quality Management>QA Evaluations>Perform, WFO>Quality Management>Perform Self Evaluations>Allow, or both

OverviewClosed

This topic explains how you can return to evaluations that you left "in-progress" and change, complete, or delete them.

For more information, see QA Evaluations Overview.

  1. Click WFO Quality Management Quality AssuranceSearch QA Evaluations.
  2. Configure search criteria to locate the evaluation and click Search.
  3. Double-click the evaluation to open it.
  4. Click Edit this QA.
  5. Make any changes or updates.
  6. Click Save as Draft if you need to leave the evaluation in-progress or, if you have completed the QA form, click Submit Q.A. Review.

See Also

  • Search QA Evaluation Page — for information on the search criteria and evaluation information fields shown in the QA Evaluations Listing
  • Perform QA Page — for details on fields used in evaluating agent performance