View the Agent List

Required Permission: Allow Content Library Management

OverviewClosed

This topic explains how to the display the Agent List, one of two report-style lists associated with the inContact WFO Content Library.

For more information, see Content Library Overview.

The Agent List shows each agent, the number of Groups to which they belong, and the number of documents assigned to the agent. This information may be useful for tracking the total number of items assigned to an agent who is in multiple groups.

  1. Click WFO Quality Management Manage Content Agent List.
  2. Optional: Sort the list by the contents of any column by clicking on the triangle icons in the column heading.