Create Content Library Categories
Content Library categories allow you to assign content to the appropriate users and make the content easy for them to find. inContact recommends planning the structure and categories for your Content Library on paper prior to setting up the library within inContact WFO.
This topic explains how to create a category.
For more information, see Content Library Overview.
- Click WFO Quality Management Manage Content Content Categories.
- Enter a Title for the new category.
- For Parent Category, select Root or select an existing category if the new category is a sub-category.
- Click Save.
See Also
- Content Categories — for details on the fields shown on the Content Categories page