Add Items to the Content Library

OverviewClosed

The Content Library enables supervisors to upload files that can be shared with agents.

This topic explains how to add an item to the Content Library.

For more information, see Content Library Overview.

  1. Click WFOQuality ManagementManage ContentAdd Content.
  2. Click Browse, navigate to the file to be added to the library, and click Open.
  3. Click Upload File.
  4. Enter a Title.
  5. Optional: Select a Priority.
  6. Optional: Enter a Duration.
  7. Select the category(ies) in which this item will appear.
  8. Select the Groups which should have access to this item.
  9. Click Save.

See Also

  • Add Content Page — for details on fields used in adding an item to the Content Library