Award Ad Hoc Achievements

Required Permission — WFO>Quality Management>Award Ad Hoc Achievements>Allow

OverviewClosed
  1. Click WFO Quality Management Achievements Award an Achievement.
  2. Select the achievement type you want to award and then click OK.
  3. Select the agents or groups (based on the achievement type), or click All to select all possible agents or groups, and then click Add.
  4. Click OK and then click Yes to confirm.