Agent Achievements Details

OverviewClosed

The Agent Achievements Detail page enables you to view additional details about an agent's achievements, and to delete achievements if necessary.

For more information, see Achievements Overview.

Summary Information

Information shown on this page is influenced by agent and group selections made on the Awarded Achievements page. If your search on that page was filtered by Group, a list of all Groups included in your filter appears after the agent name, regardless of whether the agent belongs to all of those groups.

If your search was not filtered by Group, the list of groups does not appear, even though the details may include achievements awarded at the group level for that agent.

Agent Achievements Detail Fields

Achievement Type
Displays the name of the achievement.
Agent
Displays the number of points awarded to the agent for this achievement.
Awarded Date
Displays the date on which the achievement was awarded to the agent.
Expiration Date
Displays the date on which the points for this achievement expired or will expire. If this field is blank, the points for this achievement never expire.
Group
If the achievement was awarded based on the agent's QA evaluation scores, this field displays the agent's group assigned to the QA form used for the evaluations. If the achievement was awarded to one or more groups ad hoc, this field displays all the agent's groups awarded the achievement. If the achievement was awarded to individual agents, this field is left blank.
Actions
Allows you to remove the achievement and associated points from the agent by clicking Delete.

Related Tasks