Company Profiles

The company profile lets you add specific custom entitiesClosed Defined keyword or phrase, with or without variants, in an interaction or message to the following entity types. The entities for these entity typesClosed Ideas, themes, or concepts relevant to your company and to which entities can belong; for example, 'sound quality' or 'competitor brands'. vary for every organization:

  • Company
  • Brands
  • Products
  • Competitors
  • Competitor Brands
  • Competitor Products
  • Services
  • People
  • Places
  • Industry Terms

You should set up a company profile even if you don't configure all the possible variants for each concept. It allows Interaction Analytics to correctly recognize and count the times an entity was mentioned. This is true even if the exact entity is mispronounced, transcribed incorrectly, or in some cases, not used at all.

Key Facts About Company Profiles