Report Refresh Rates

Report data comes from a number of sources.

• Tubes — The NICE inContact data mart, where custom report data comes from
• Core — The production layer that runs NICE inContactNICE inContact applications
• DW — The NICE inContactNICE inContact data warehouse. Core data is stored in the DW and tube pulls data from the DW.

The overall data feed is Core > DW > Tubes (data mart).

Report/Widget	Source	Refresh Rate
Contact
Active Contacts Report	DW	10 seconds
Contact History	DW	10 seconds
Email Interruptions Report		10 seconds
Agent
Active Agents Report	DW	10 seconds
Agent Snapshot Report	Tubes	6 hours
Agent Summary Report	DW	10 seconds
Agent Time Card Report	DW	10 seconds
Agent Unavailable Time Report	DW	10 seconds
Agents by Team Report	DW	5 minutes
Campaign Performance Report	Tubes	6 hours
Campaign Summary by Campaign Report	DW	10 seconds
Campaign Summary by Skill Report	DW	10 seconds
Configured Stations Report		5 minutes
Forced Logouts Report	DW	10 seconds
Promise Keeper Report		5 minutes
Skill Performance Report	Tubes	6 hours
Skill Proficiencies Detail Report	DW	5 minutes
Skill Proficiencies Summary Report	DW	5 minutes
Skill by Campaign Report	DW	5 minutes
Supervisor Snapshot Report	Tubes	6 hours
Teams and Unavailable Codes Report	DW	5 minutes
Satisfaction
Agent CSR Report Card Report	COR	no delay
Customer Comments Report	COR	no delay
Customer Loyalty Report	COR	no delay
General Health Report	COR	no delay
Interactive Queue Report	COR	no delay
Satisfaction Performance Report	DW
Ranking Report	COR	no delay
Satisfaction Distribution Report	COR	no delay
Supervisor Comparison Report	COR	no delay
Supervisor CSR Report Card Report	COR	no delay
Quality
Quality Performance Report	DW	5 minutes
IVR/ASR
ASR Tuning Report	DW	10 seconds
IVR Press Path Report	DW	10 seconds
Event Activity Report	COR	no delay
Schedules
Script Schedule Run History Report	DW	10 seconds
Account
Billing Report	DW	1 hour
Admin
Cluster Search	DW	5 minutes
CPNI Audit History	DW	5 minutes
Data Download	DW	5 minutes
Data Download Custom Reports	DW	5 minutes
Refusal Stats	DW	5 minutes
Outbound
Abandon Rate Compliance Report	DW	5 minutes
Call Suppression Audit History Report	DW	5 minutes
Outbound Report Store		5 minutes
Custom Reporting
Report Templates (ACD Summary)	Tubes	6 hours
Report Templates (ACD Detail)	Tubes	6 hours
Report Templates (ACD Detail Intraday)	Tubes	1 hour
Report Templates (Personal Connection)	Tubes	6 hours
Workforce Intelligence
Rule Action History Report		N/A
Rule Action Summary Report		N/A
Real-Time Dashboards
Agent Count by State Widget		5 seconds
Agent Counter Widget		5 seconds
Agent List Widget		5 seconds
Contact List Widget		5 seconds
Contact States by Skill Widget		5 seconds
Queue Counter Widget		5 seconds
Queue Trend Widget		5 seconds
Service Level Widget		7 – 9 minutes, depending on the metric
Skill Summary Widget		30 seconds for select metrics, 7 – 9 minutes for all others
Outbound Agent Performance Widget		5 seconds
Historical Dashboards
Agent Performance Widget		On demand
Agent Performance by Hour Widget		15 minutes
Other State Statistics Widget		On demand
Unavailable Statistics Widget		On demand
Custom
Extensible reports		5 minutes
Data Download
All reports	DW	5 minutes
Direct Data Access (DDA)
All reports		Same as the custom reporting equivalent
InView
All reports		15 - 20 minutes