Direct Data Access Overview

Direct Data Access provides a secure connection from Microsoft Excel to NICE inContact data for customizable reporting and analytics using your existing NICE inContact user credentials.

Direct Access utilizes Microsoft Excel as its primary tool for generating data outputs. In order to gain the full benefit of this feature, the ideal user should be someone in a data analyst role (or similar) with advanced knowledge of Microsoft Excel features including, but not limited to:

  • Creating and Managing PivotTables and related functionality
  • Using the Data Analysis Expressions (DAX) language
  • PivotCharts
  • PowerView Reports

NICE inContact support of this product will be limited to initial setup and connection to the data model and data related questions. NICE inContact will NOT provide any level of support or training pertaining to Microsoft Excel features and functionality. For questions related to Microsoft Excel, please refer to Microsoft's external training and documentation resources.