Topic Management Overview

Users with the Edit permission in their inContact security profile can perform all the same actions as users with the view permission, including viewing configured topics in various dashboards, drilling down into the widget data, and filtering the data to better answer specific questions about the contact center. For instructions on performing those actions, see the Data Analysis section of the Omnichannel Analytics help. Additionally, users who have permissions to manage topics can create new topics and edit or delete existing ones; create, modify, and delete dashboards in the topic dashboard set; view categories and category rules associated with a topic; and configure the company profile.

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