Servers

inContact uses industry-standard servers. The following outlines the servers needed to serve inbound and outbound traffic. For clarity, outbound is defined as the customer initiation point to inContact. Inbound is defined as the inContact initiation point to the customer site.

You cannot run ping/trace routes speed tests to the IP addresses listed. When performing ping and trace route tests, please make sure you are doing them to the following:

speedtest-dal.incontact.com = 207.166.92.15

speedtest-lax.incontact.com = 207.166.95.55

If you try to ping or trace route to the IPs you put in your browser, you will not get accurate results. It is normal to show packet loss if you go to the IPs you put in your browser.

Verint V1 Servers

This table lists the Verint V1 servers inContact uses for inbound and outbound traffic:

Server IP Address Outbound Ports Used

207.166.86.0/24

80, 443, 7001
Server IP Address Inbound Ports Used

207.166.92.0/26

8080, 8383 29500, 29503

Verint V2 Servers

This table lists the Verint V2 servers inContact uses for inbound and outbound traffic:

Server IP Address Outbound Ports Used

207.166.85.0/24

207.166.94.0/24

80, 443, 7001

80, 443, 7001

207.166.100.0/23 90, 443, 7001
Server IP Address Inbound Ports Used

207.166.95.0/26

8080, 8383, 29500, 29503

Verint EU Servers

This table lists the Verint EU servers inContact uses for inbound and outbound traffic:

Server IP Address Outbound Ports Used

216.20.245.0/24

80, 443, 7001
Server IP Address Inbound Ports Used

216.20.244.0/26

8080, 8383, 29500, 29503

Mail Servers

This table lists the mail servers inContact uses for inbound and outbound mail:

Server IP Address Inbound/Outbound Ports Used

207.166.92.11

25 (SMTP), 465 (SMTPS)

207.166.95.11

25 (SMTP), 465 (SMTPS)

207.166.101.207

25 (SMTP), 465 (SMTPS)

207.166.104.207

25 (SMTP), 465 (SMTPS)