Ports

Ports are what inContact uses to allow phone calls into the Automatic Call Distribution (ACD) platform. (Chat, email, and work items do not use ports.) There is not a limit to how many ports you can request. Please be aware that you are billed for any excess ports used.

 

NICE inContact uses industry-standard protocols and ports. The following outlines the ports needed to access the correct server IP addresses on any client workstation configuration or firewall policy. Open Port Requests are based on which cluster your company resides. US clusters and European clusters all have their own set of ports. Client tenancy will determine which port you need to utilize.

The NICE inContact software application requires users to reach the NICE inContact network at specified IP addresses and port ranges. For most customers, no change is required on their side as NICE inContact’s software application utilizes standard Web (HTTP) and Secure Web (HTTPS) transactions. The default port number used for Web (HTTP) transactions is port 80. Secure Web transactions (HTTPS) are handled by port 443. Customers using Reports 2.0 will need to ensure port 4747 is also open outbound to the NICE inContact networks. For clarity, outbound is defined as the customer initiation point to NICE inContact. Inbound is defined as the NICE inContact initiation point to the customer site.

You cannot run ping/trace routes speed tests to the IP addresses listed. When performing ping and trace route tests, please make sure you are doing them to the following:

speedtest-dal.incontact.com = 207.166.92.15

speedtest-lax.incontact.com = 207.166.95.55

If you try to ping or trace route to the IPs you put in your browser, you will not get accurate results. It is normal to show packet loss if you go to the IPs you put in your browser.

NG Open Port Request - USA

This table lists the NICE inContact IP addresses and the Outbound ports used:

Server IP Address Outbound Ports Used

207.166.85.0/24

80 and 443

207.166.86.0/24

80 and 443

207.166.91.0/24

4747

207.166.94.0/24

80 and 443

207.166.95.0/24

80, 443, and 21
207.166.100.0/23 80 and 443

207.166.109.0/24

80 and 443
199.172.9.0/24 80 and 443
199.172.8.0/24 80 and 443

Customers that require inbound FTP (such as the SENDFILE action) or web traffic (such as the GETPAGE script action), must have the following IP addresses and ports open for inbound traffic from NICE inContact:

Server IP Address Inbound Ports Used

207.166.80.0/24

80, 443, and 21

207.166.81.0/24

80, 443, and 21

207.166.82.0/24

80, 443, and 21

207.166.90.0/24

80, 443, and 21
207.166.92.0/24 80, 443, and 21

207.166.95.0/24

80, 443, and 21
207.166.101.0/24 80, 443, and 21

204.176.204.0/24

80, 443, and 21

All equipment within these IP ranges belongs to NICE inContact and represents NICE inContact sites in Los Angeles, California and Dallas, Texas. NICE inContact client-side applications do not access all IP addresses within these ranges, but we require the flexibility to move services to alternate devices within the defined ranges.

Services on these ports provide connectivity to features such as ACD (automatic call distribution)System that recognizes, routes, and connects calls to available agents based on skill and priority., resource discovery, reporting, voice/chat /email communication, and so on.

Finally, unblock emails from inContactxxx@incontact.com (such as, passwords@inContact.com or NGAgentEventLog@incontact.com) to avoid important emails being blocked by your spam filter.

 

For hard phones and soft phones configuration. TCP port 80, 443 and (hard phone only) UDP port 123 to the following:

Europe: 216.20.244.128/27 and 216.20.248.128/27 fraxsp.incontact.eu munxsp.incontact.eu

US, HKO: 207.166.92.64/26 and 207.166.95.128/26 dalxsp.incontact.com laxxsp.incontact.com

NG Open Port Request - Europe

This table lists the server IP addresses and the outbound ports used:

Server IP Address Outbound Ports Used
216.20.242.0/23 80, 443, and 4747

216.20.245.0/24

80 and 443

216.20.249.0/24

80 and 443

216.20.244.0/24

80, 443, and 4747

216.20.248.0/24

80, 443, and 4747
216.20.252.0/23 80, 443, and 4747
199.172.9.0/24 80 and 443
199.172.8.0/24 80 and 443

Customers that require inbound FTP (such as the SENDFILE action) or web traffic (such as the GETPAGE script action), must have the following IP addresses and ports open for inbound traffic from NICE inContact:

Server IP Address Inbound Ports Used
216.20.242.0/23 80, 443, 21
216.20.252.0/23 80, 443, 21

216.20.244.*

80, 443, 21

216.20.248.*

80, 443, 21

All equipment within these IP ranges belongs to NICE inContact and represents NICE inContact sites in both Munich and Frankfurt, Germany. NICE inContact client-side applications do not access all IP addresses within these ranges, but we require the flexibility to move services to alternate devices within the defined ranges. Services on these ports provide connectivity to features such as ACD, resource discovery, reporting, voice/chat/email communication, and so on.

Finally, unblock emails from inContactxxx@incontact.com (such as, passwords@inContact.com or NGAgentEventLog@incontact.com) to avoid important emails being blocked by your spam filter.

 

For hard phones and soft phones configuration. TCP port 80, 443 and (hard phone only) UDP port 123 to the following:

Europe: 216.20.244.128/27 and 216.20.248.128/27 fraxsp.incontact.eu munxsp.incontact.eu

US, HKO: 207.166.92.64/26 and 207.166.95.128/26 dalxsp.incontact.com laxxsp.incontact.com

Integrated Softphone Open Port Request

This table lists the server IP addresses and the outbound ports used for HTTPS and WSS:

Server IP Address Outbound Ports Used

216.20.242.0/23

TCP 443 and 9080

216.20.252.0/23

TCP 443 and 9080

207.166.86.0/24

TCP 443 and 9080

207.166.94.0/24

TCP 443 and 9080

207.166.100.0/23

TCP 443 and 9080

This table lists the server IP addresses and the outbound ports used for SRTP:

Server IP Address Outbound Ports Used

216.20.235.0/24

UDP ports 1024 - 65535

216.20.237.0/24

UDP ports 1024 - 65535

216.20.254.0/24

UDP ports 1024 - 65535

216.20.255.0/24

UDP ports 1024 - 65535

61.14.30.16/28

UDP ports 1024 - 65535

ECHO Open Port Request

The NICE inContactECHO software suite utilizes industry-standard protocols and ports. The ECHO software suite needs access to the following server IP addresses on any client workstation configurations or firewall policies.

This table lists the NICE inContact IP addresses and the Outbound ports used:

Server IP Address Outbound Ports Used

207.166.91.0/24

80 and 443

207.166.92.0/24

80 and 443

207.166.94.0/24

80 and 443
207.166.100.0/23 80 and 443

207.166.109.0/24

80 and 443

All equipment within these IP ranges belongs to NICE inContact and represents NICE inContact sites in Los Angeles, California and Dallas, Texas.

If implementing an FTP or secure FTP to upload or download files or surveys, use the following ports:

  • 20
  • 21
  • 22
  • 25

Finally, unblock emails from inContactxxx@incontact.com (such as, passwords@inContact.com or NGAgentEventLog@incontact.com) to avoid important emails being blocked by your spam filter.

Open Ports - SIP Services

For all SIPProtocol for signaling and controlling multimedia communication sessions such as voice and video calls. services, port 5060 must be open for inbound/outbound as all SIP Messaging traverses this port. UDP is the default; however the end point can be adjusted to TCP based on preference. TLS/SIP services will utilize TCP port 5061. RTP (Audio) ports are dynamically assigned when a call is established and will draw from the available range of UDP ports: 1024 through the end of the range, 65,535. These RTP ports only need to be open for outbound communication.

Hosted VoIPVoice communications and multimedia sessions over the Internet. with SRTP w/TLS uses a different port (5061). If using encryption on the softphonesA software program for making telephone calls over the Internet using a computer instead of a telephone., you must have this port open.

TLS (Transport Layer Security) is a replacement for SSL (Secure Sockets Layer). SSL and TLS capabilities of your browser can be verified by visiting https://www.ssllabs.com/ssltest/viewMyClient.html.

For all hosted VoIP (Broadsoft Platform), it should be covered by the following ranges:

  • DAL — 216.20.235.240/28
  • LAX — 216.20.237.240/28
  • HKO — 205.252.219.240/28
  • SGP — 61.14.30.16/28

For all Hosted VoIP (Broadsoft Platform) it should be covered by the following ranges:

  • FRA — 216.20.254.0/28
  • MUN — 216.20.255.0/28

Open Ports - NICE inContact Softphone for IP Voice

These port requirements do not apply to MAX Integrated Softphone.

To register with the license, you must add https://secure.counterpath.com. Users cannot access this via authenticated proxy.

Softphones use the SIPProtocol for signaling and controlling multimedia communication sessions such as voice and video calls. connection. You can find the additional port documentation for SIP here:

Open Port SIP Services

For hard phones and soft phones configuration. TCP port 80, 443 and (hard phone only) UDP port 123 to the following:

Europe: 216.20.244.128/27 and 216.20.248.128/27 fraxsp.incontact.eu munxsp.incontact.eu

US, HKO: 207.166.92.64/26 and 207.166.95.128/26 dalxsp.incontact.com laxxsp.incontact.com

Ports - NICE WFM

IP addresses are based on the cluster where your system resides. Contact your inContact account manager to determine which IP address to use.

Server IP Address Component Ports Used
207.166.101.51 RCP 80
207.166.101.51 WebStation 443
207.166.101.51 RTA 10093,10103,10193,10203,10293,10303
207.166.100.155 RCP 80
207.166.100.155 WebStation 443
207.166.100.155 RTA 10093,10103,10193,10203,10293,10303
207.166.100.156 RCP 80
207.166.100.156 WebStation 443
207.166.100.156 RTA 10093,10103,10193,10203,10293,10303
207.166.100.158 RCP 80
207.166.100.158 WebStation 443
207.166.100.158 RTA 10093,10103,10193,10203,10293,10303
207.166.100.159 RCP 80
207.166.100.159 WebStation 443
207.166.100.159 RTA 10093,10103,10193,10203,10293,10303
207.166.100.160 RCP 80
207.166.100.160 WebStation 443
207.166.100.160 RTA 10093,10103,10193,10203,10293,10303
207.166.100.161 RCP 80
207.166.100.161 WebStation 443
207.166.100.161 RTA 10093,10103,10193,10203,10293,10303
207.166.100.162 RCP 80
207.166.100.162 WebStation 443
207.166.100.162 RTA 10093,10103,10193,10203,10293,10303
207.166.100.163 RCP 80
207.166.100.163 WebStation 443
207.166.100.163 RTA 10093,10103,10193,10203,10293,10303
207.166.100.164 RCP 80
207.166.100.164 WebStation 443
207.166.100.164 RTA 10093,10103,10193,10203,10293,10303
207.166.100.165 RCP 80
207.166.100.165 WebStation 443
207.166.100.165 RTA 10093,10103,10193,10203,10293,10303
207.166.100.166 RCP 80
207.166.100.166 WebStation 443
207.166.100.166 RTA 10093,10103,10193,10203,10293,10303
207.166.101.85 RCP 80
207.166.101.85 WebStation 443
207.166.101.85 RTA 10093,10103,10193,10203,10293,10303
207.166.101.86 RCP 80
207.166.101.86 WebStation 443
207.166.101.86 RTA 10093,10103,10193,10203,10293,10303
207.166.101.87 RCP 80
207.166.101.87 WebStation 443
207.166.101.87 RTA 10093,10103,10193,10203,10293,10303

Ports - NICE QM

Server Path Ports Used

Search.engage.incontact.com

63343

Engage.incontact.com

2000, 2001, 2010, 2011, 5060, 5062, 5063, 5070-5090, 8020, 8731, 30006, 30100, 38210-38213, 51333, 61616, 62000-62002, 62020, 62048, 62051, 62062, 62065, 62069, 62070, 62072, 62074, 62075, 62076, 62077, 62078-62085, 62089, 62112, 62121-62125, 62130, 62132, 62133-62137, 62140-62143, 62145, 62149, 62150, 62155, 62156, 62165, 62166, 62183-62186, 62321, 62515, 62516, 62628, 63100, 63101, 63112, 63220, 63250, 63280, 63300, 63301-63305, 63333, 63334, 63336, 63342-63344, 63361-63366

Reporter.engage.incontact.com

62083, 62183, 62184
Screen1.engage.incontact.com 5060, 5062, 38211, 62122

Screen2.engage.incontact.com

5060, 5062, 38211, 62122