Supported Languages

Platform User Interface Languages

The user interface is available in the languages indicated in this table.

  English Chinese French German Italian Japanese Korean Portuguese Russian Spanish
Central (including Reporting)
Thin Agent
Power Agent
MAX
Agent for Salesforce

Any product not represented in this table is only available in English.

 

Customer Chat Interface Languages

Customer Chat Interface is available in the languages indicated in this table.

  • Arabic (ar-EG)
  • Arabic (ar-SA)
  • Bulgarian (BG)
  • Simplified Chinese (zh-Hans)
  • Traditional Chinese (zh-Hant)
  • Croatian (HR)
  • Danish (DA)
  • Dutch (NL)
  • English (EN)
  • French (FR)
  • French-Canadian (fr-CA)
  • German (DE)
  • Greek (EL)
  • Indonesian (ID)
  • Italian (IT)
  • Japanese (JA)
  • Korean (KO)
  • Norwegian (NO)
  • Polish (PL)
  • Portuguese (PT)
  • Romanian (RO)
  • Russian (RU)
  • Spanish (ES)
  • Swedish (SV)
  • Turkish (TR)
  •  

IVR Language Support

ASR and TTS Supported Languages

The inContact IVR supports ASR and TTS in several languages.

ASR TTS
  • English - US
  • English - UK
  • Spanish - Latin American
  • Spanish - European
  • Italian
  • French
  • German
  •  
  • English - US
  • English - UK
  • Spanish - Latin American
  • Spanish - European
  • Italian
  • French
  • German
  • Swedish

TTS Voice Options

  • Ryan, Male (US)
  • Graham, Male (UK)
  • Aaron, Male (UK)
  • Heather, Female (US)*
  • Laura, Female (US)
  • Lucy, Female (UK)
  • Maria, Female (Latin American Spanish)
  • Javier, Male (Latin American Spanish)
  • Rafael, Male (Latin American Spanish)
  • Veronica, Female (Latin American Spanish)
  • Alice, Female (French)
  • Antoine, Male (French)
  • Andreas, Male (German)
  • Julia, Female (German)
  • Vittorio, Male (Italian)
  • Fabiana, Female (Italian)

Additional voice options have been added to the IVR choices. These voices are not grouped with their counterparts by language at this time.

  • Karen, Female (US)
  • Rachel, Female (UK)
  • Klaus, Male (German)
  • Sarah, Female (German)
  • Ines, Female (European Spanish)
  • Antonio, Male (European Spanish)

*The Heather voice option was discontinued but the choice still exists as an IVR voice option. This allows applications to continue running this voice option without interruption. This voice option is now identical to the Karen voice option.