Platform User Interface Languages
The user interface is available in the languages indicated in this table.
|Central (including Reporting)|
|Agent for Salesforce|
Any product not represented in this table is only available in English.
Customer Chat Interface Languages
Customer Chat Interface is available in the languages indicated in this table.
IVR Language Support
ASR and TTS Supported Languages
The inContact IVR supports ASR and TTS in several languages.
TTS Voice Options
- Ryan, Male (US)
- Graham, Male (UK)
- Aaron, Male (UK)
Heather, Female (US)
- Laura, Female (US)
- Lucy, Female (UK)
- Maria, Female (Latin American Spanish)
- Javier, Male (Latin American Spanish)
- Rafael, Male (Latin American Spanish)
- Veronica, Female (Latin American Spanish)
- Alice, Female (French)
- Antoine, Male (French)
- Andreas, Male (German)
- Julia, Female (German)
- Vittorio, Male (Italian)
- Fabiana, Female (Italian)
Additional voice options have been added to the IVR choices. These voices are not grouped with their counterparts by language at this time.
- Karen, Female (US)
- Rachel, Female (UK)
- Klaus, Male (German)
- Sarah, Female (German)
- Ines, Female (European Spanish)
- Antonio, Male (European Spanish)
*The Heather voice option was discontinued but the choice still exists as an IVR voice option. This allows applications to continue running this voice option without interruption. This voice option is now identical to the Karen voice option.