Supported Environments

Supported Operating Systems

  Windows 7 Windows 8 1 Windows 10 OS X 2 iOS 3 Notes:
Central

Central includes Administration, FileServer, Data Download, Curl, and Custom Reporting.

Direct Data Access

Direct Data Access requires MS Excel 2013 Professional Plus or later.

Thin Agent  
Power Agent Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensure Power Agent functions properly.
MAX  
NICE inContact Agent for Salesforce  
NICE inContact Agent for Oracle Service Cloud  
Studio Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensure Studio functions properly.
inTouch  
DB Connector  
ECHO  
Customer Chat Interface  
NICE inContact Advanced Chat and Co-browse  
inContact WFO  
inContact WFO Screen Recording Client  
inContact WFM v2  
NICE WFM Rich Client 4  
NICE WFM Web  
NICE QM Web5 Requires .NET Framework 3.5 SP1 and 4.6+ and Windows Media Player version 9+.
NICE QM Screen Recording Client  
NICE inContact Analytics Advanced Essentials  
NICE inContact Analytics Advanced Advanced  
Supervisor  
Supervisor On-The-Go Mobile App Only supports IOS versions 7.0 – 10.2.x.
Citrix/VMWare/Microsoft Refer to NICE inContact's Desktop Virtualization Policy for support information.

1 Windows 8/8.1 - Desktop mode only. 2 Apple OS X Yosemite & El Capitan. 3 Apple iOS 8 & 9 supported. 4 Windows 64-bit Versions. 5 Screen Agent disables the Desktop Composition mode within Windows 7/Vista, causing display themes to change and the screen to flicker.

Supported Internet Browsers

  IE11* MS Edge Chrome** Firefox** Safari Requirements: Notes:
Central   Central includes Administration, FileServer, Data Download, Curl, and Custom Reporting.
Thin Agent  
Power Agent Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensure Power Agent functions properly.
MAX    
MAX Integrated Softphone    
NICE inContact Agent for Salesforce      
NICE inContact Agent for Oracle Service Cloud        
NICE inContact Connector for Skype for Business        
Studio       Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensure Studio functions properly.
inTouch          
ECHO      
inView    
Customer Chat Interface          
NICE inContact Advanced Chat and Co-browse   Disable blocked content protection in browser with each new browser launch.
inContact WFO   Supports Firefox ESR 38 and ESR 45 only.

 

Microsoft Edge 38.14393.0.0 with Microsoft Edge HTML 14.14393
inContact WFM v2      
NICE WFM Web          
NICE QM Web   Supports Internet Explorer 8+.
NICE QM Screen Recording Client        
NICE inContact Analytics Advanced Essentials          
NICE inContact Analytics Advanced Advanced         Supports Internet Explorer 10 and 11 (32-bit only) or Chrome 34 or later
Supervisor    
Citrix/VMWare/Microsoft         Refer to NICE inContact's Desktop Virtualization Policy for support information.

* Compatibility or emulation mode for older browser versions in IE11 is not supported.

** Chrome and Firefox are continuously releasing browsers. New versions may impact functionality and may require additional software updates to resolve. Because of this, the supported browsers are subject to change.