The following table displays the source and refresh rate of many reports in the NICE inContact system.
For more information, see Reporting Overview.
Report data comes from a number of sources.
- Tubes — The NICE inContact data mart, where custom report data comes from
- Core — The production layer that runs NICE inContactNICE inContact applications
- DW — The NICE inContactNICE inContact data warehouse. Core data is stored in the DW and tube pulls data from the DW.
The overall data feed is Core > DW > Tubes (data mart).