How to Configure Federated Identity Management in Your Business Unit

Required security profile permissions: External Business Unit Edit.

To enable Federated Identity Management for your business unitHigh-level organizational grouping used to manage technical support, billing, and global settings for your NICE inContact environment, you must request that the Federated Identity feature be enabled by contacting your NICE inContact Customer Support Representative. Once the Federated Identity Management feature is enabled for your business unit, you must upload a Security Certificate that you will use when you send the Authentication assertion from your IDP. To do so, follow these steps.

  1. Open the business unitHigh-level organizational grouping used to manage technical support, billing, and global settings for your NICE inContact environment configuration page.

    1. Click Admin Account Settings Business Units.

    2. Search for your business unit name and click it.

  2. Click the Federated Identity tab and click Choose File to browse for your Identity Provider Certificate.

  3. Select the Security Certificate that was generated from your IDP system.

If you are using ADFS as your Identity Provider with IIS, you can find instructions on how to create a security certificate from IIS and import it into ADFS in the Downloads section of the Developer Portal (https://developer.incontact.com/Downloads)

Now that you have loaded your security certificate into Central, you must configure users for Federated Identity Management.

See Also