Thin/Power Agent Overview
Simultaneous Agent interfaces are not supported.
Hover over the image below to learn about different parts of the Agent workspace.
Agent interface toolbar. See Agent Toolbar for a list of available icons.
Displays available toolbar icons. See Agent Toolbar for a list of available icons.
Click to view a list of availability statuses and change your status.
The bar also displays the amount of time that you have been in your current state. When you change your state, the timer resets to zero.
The agent legAn active piece of a call that connects between routers, gateways, or telephony devices. status icon indicates your connection status:
Agent leg is not connected
Agent leg is attempting to connect or dialing a contact
Agent leg is connected or active
Displays a panel for each active icon.
Other agent interface products include:
- MAX Overview
- NICE inContact Agent for Salesforce Overview
- NICE inContact Agent for Oracle Service Cloud