Help Resources for Earlier Versions of NICE Uptivity
Our primary help site is designed for users of the current, generally-available version of Uptivity. If you use an earlier version, this topic will help you access the appropriate resources.
Integration guides are not tied to specific versions of the Uptivity software, and can be accessed from the main help menu (Administrators → Recording Integrations). Page two of each guide states the earliest version for which the guide can be used. If necessary, ask your NICE inContact representative about legacy integration guides for older versions.
NICE Uptivity Help
| Customer-Facing Online Help | 18.1.1 | 18.1 | 17.3 | 17.2 | 17.1 | 16.3 Hosted | 16.2 Hosted | 16.1 Hosted |
| 16.3 Premises | 16.2 Premises | 16.1 Premises | ||||||
| Customer-Facing Release Notes PDFs | 18.1 | 17.3 | 17.2 | 17.1 | 16.3 | 16.2 | 16.1 |
Legacy Core Manuals
These PDF manuals and guides constitute the basic documentation set for NICE Uptivity for older Legacy Versions.
Version 5.5 was followed quickly by 5.51, and manuals for 5.5 may refer to that later version number.
| Site Requirements | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| Customer-Facing Release Notes | X | X | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| Administration Manual | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
|
User Manual (Known as Web Player Manual prior to 5.6) |
5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| QM Manual | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| Reporting Manual | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| Change Guide | 5.7 | 5.6 | 5.5 | 5.4 | X | X | X | X | X |
Legacy Ancillary Product Manuals & Guides
| Clarity Administration Manual | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | X |
| Clarity User Manual | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | X |
| NICE Uptivity Speech Analytics Guide | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| NICE Uptivity Desktop Analytics Guide | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| NICE Uptivity Survey Guide(s) | 5.7 SIP | 5.6 SIP | 5.5 SIP | 5.4 SIP | 5.3 SIP | 5.2 SIP | 5.1 SIP | 5.0 | 4.5 |
| 5.7 TDM | X | 5.5 TDM | 5.4 TDM | 5.3 TDM | 5.2 TDM | 5.1 TDM | |||
| NICE Uptivity On-Demand Guide | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| Uptivity API Manual | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
